Housefli Policies & Procedure

Updates for Covid-19

As local COVID-19 conditions continue to evolve, Housefli is committed to providing open communication and up-to-date policies. This page will contain all information and updates regarding our business operations during this time.

Business Hours

We are currently open, taking appointments, and are here to assist our clients under our normal business hours -

9:00 AM to 5:00 PM / M-F

Client Support

To ensure the safety of our community, all Housefli team members are currently working remotely until further notice. We are still fully operational during our normal business hours and ready to assist you with any questions or concerns you may have. 

Photography Appointments

Based on the social distancing and preventative measures recommended by the WHO and CDC, Housefli is implementing the following procedures for all appointments:

  • Our photographers are not permitted to conduct any appointments for Housefli if they have recently been ill, have been exposed to someone who has been ill, or has been exposed to someone who has recently traveled based on the CDC Guidelines.

  • We ask that all clients notify us immediately if any residents or recent guests of a property are currently ill or have recently been ill.

  • We are also asking our clients to notify us immediately if any residents or recent guests have traveled from areas of concern based on the CDC’s website.

  • Effective 3/30/2020, all properties must either be on lockbox or only have a single agent/homeowner on-site during appointments.

  • We are requiring our photographers to follow strict preventive guidelines while conducting their appointments, including but not limited to:

    • Social distancing from any on-site personnel 

    • Limiting direct contact with surfaces

    • Using sanitized gloves when touching light switches or doorknobs

    • Our photographers will NOT move furniture or touch items such as lamps/supplemental lighting, curtains/blinds, toilet seats, etc.

To help our team and all parties involved in this process we ask that you ensure your property is photo-ready prior to our arrival.

Virtual Product Solutions

Housefli offers a number ​of products that are perfect for an immersive virtual experience:

We are here to help and answer any questions you may have about providing your listing with the best virtual presence.

We will continue to keep you informed and up-to-date with any policy changes that may occur.

Stay safe! 

The Housefli Team

Updated 2/1/2021


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